Difference Between PBX and ACD
PBX vs ACD
“PBX” and “ACD” are switches of different capabilities. “Switch” refers to a telecommunication switch. These switches are electronic equipment which are designed and responsible for accepting, holding, and routing telephone calls. There are different applications for switches.
PBX
“PBX” stands for “Private Branch Exchange.” PBX is a phone switch which has a specific software and resides at a particular company location. PBX is responsible for both external as well as internal communications.